Refund Policy

Digital purchases

Digital purchases are generally final after delivery, subject to the refund process below and your rights under applicable consumer-protection laws.

When you may request a refund

You may request a refund within 14 days of delivery if the files are defective, inaccessible, or substantially different from their description and we cannot resolve the problem.

We will review your request and work with you to resolve the issue, such as by restoring access or providing corrected files. If we cannot resolve a qualifying problem, we will provide a refund. Submitting a request does not mean it is automatically approved; we assess the issue and apply this policy together with applicable law.

How to contact us

Email home@painealoutlet.com with your order details, including your order number if available, the email address used for the purchase, the product name, and a description of the problem. This information helps us locate your purchase and assist you.

Your consumer rights

Your statutory consumer rights remain unaffected. Nothing in this policy excludes, restricts, or overrides any rights or remedies you have under applicable consumer-protection laws, including any applicable cancellation or refund rights.

The 14-day request period and the resolution process above do not limit rights, time limits, or remedies provided by law. Where applicable law provides different or additional protections, those protections apply.